Please note: Due to the flexible nature of latex, sizes may vary slightly from mattress to mattress. In most cases, the mattress will be slightly smaller than the posted size.
Although the smell of latex will be imperceptible to most people, organic latex does have an initial odour. Just because a material is natural or organic doesn’t mean it odourless. Latex rubber smells like rubber. For people that are very sensitive to smell, we can air out any of our mattress prior delivery to minimize the initial odour.
What is GOLS certification?
GOLS stands for the Global Organic Latex Standard. GOLS is the single most important certification in the latex mattress industry, as it covers organic, purity, environmental and labour parameters in one certification. The two most important aspects of GOLS are that it forbids the use of synthetic latex and it guarantees the latex to be free of dilutant filler such as chalk.
What is the difference between content analysis, and harmful content and emissions testing?
A full content analysis will analyze all ingredients of a sample. In the case of latex, it will give a natural to synthetic latex polymer breakdown and a filler breakdown.
A harmful substance test will only test against known harmful substances. If a substance is not known to be harmful, it will not show up on a harmful substance test. For example inert substances such as calcium or sodium wouldn't show up in a harmful substance test.
Does a harmful emissions test prove natural content?
No. A harmful content test only tests against a list of known harmful substances and no way proves the natural content of a material. Oeko and euroLATEX tests are not proof of natural content.
Does the OEKO-TEX® standard certify latex mattresses as natural?
No. Compliance and certification only guarantees that there are no harmful substances.
What is the difference between low-VOC and VOC-free?
Often they are the same thing. Many label an item VOC-free when in fact it’s only free of harmful levels of VOCs. Every bedding material, no matter how natural, shows trace amounts of VOC emissions. A harmful content and emissions test will confirm if the levels are of an acceptable level.
Does low-VOC or VOC-free mean a product is made from all natural materials?
No. The level of VOCs has absolutely no relationship to the natural content of a material. VOCs are emissions that can be emitted from natural or synthetic sources.
Is your Joma wool quilting Organic?
No, we use a natural wool layer as Joma branded wool doesn't have organic certification
What the difference between an organic cotton cover and 100% organic cotton cover?
Organic cotton is used in all of our mattress covers. However, the percentage of cotton will change between mattresses. Just because a cover is made with organic cotton doesn't mean it's 100% organic cotton. Many organic cotton covers are actually blends of cotton and a synthetic fibre.
Do you use any adhesives in your products?
We use the world’s premier water-based adhesive from Simalfa. The GREENGUARD GOLD certified formulation allows us to use as little adhesive as possible while creating a safe permanent bond.
What does a GREENGUARD seal mean?
GREENGUARD conducts an important compliance test for contents and emissions that ensures there are no harmful substances particularly in the form of VOCs emitted by the materials tested. Compliance and certification guarantees no harmful levels of substance will be emitted.
We use several barrier options depending on the mattress and destination. For all Canadian mattresses, our combination of organic cotton and wool, or Tencel and Polyester, is sufficient to pass all flammability standards set out by Health Canada. For our American customers, we use a silica rayon barrier.
What are your warranties?
We have a new streamlined Mattress Warranty as of April 1, 2020. All mattresses now come with a standard 10 year warranty. Our historical warranty schedule will be honoured and can be found here: Historical Warranties.
Can I remove my mattress cover?
Technically, you can remove your cover but we strongly recommend that you leave the cover on your mattress. Latex is an extremely heavy material, and although natural latex can support an exceptionally large load, it can rip or tear when unprotected, especially when handled incorrectly. If you want a removable cover for your mattress, we suggest getting a mattress protector.
What is the safest way to transport my mattress when I move?
The ideal way to transport your mattress is in the original packaging (bag and box). If you no longer have those items, great care must be undertaken when moving a latex mattress. The easiest way to transport a latex mattress is to fold the mattress in half but do not tie your mattress up using materials such as (but not limited to) rope, string or twine, as it may damage the latex.
Can I use any box spring with your mattresses?
No. Latex is an extremely heavy material that lacks the rigidity of metal springs. Traditional boxes often have large voids in support which will cause your mattress to sag and prematurely wear.
